Hiring: Sales Executive – Enrol Web Services
Job Description
The Sales Executive is responsible for driving business growth by identifying new business opportunities, generating qualified leads, acquiring new customers, and managing customer relationships. The role owns the entire customer lifecycle from prospecting and sales through onboarding, account management, renewals, upselling, and cross-selling – to ensure long-term customer value and revenue growth.
Key Responsibilities
1. Business Development & Prospecting
• Identify and pursue new business opportunities through cold calling, telemarketing, emails, networking, referrals, events, and digital channels.
• Research target markets, organisations, and decision-makers.
• Generate and qualify leads.
• Build strategic relationships with prospective customers and partners.
2. Sales & Customer Acquisition
• Conduct discovery meetings to understand customer needs.
• Present EnrolWeb’s products and solutions.
• Prepare quotations, proposals, and commercial offers.
• Negotiate and close new business opportunities.
• Meet assigned revenue and customer acquisition targets.
3. Account Management
• Serve as the primary relationship manager for assigned customer accounts.
• Build long-term relationships to ensure customer satisfaction and retention.
• Manage renewals, upselling, and cross-selling opportunities.
• Conduct periodic customer reviews and identify opportunities for account growth.
• Ensure prompt follow-up on customer enquiries and requests.
4. Pipeline & CRM Management
• Maintain an active pipeline of qualified opportunities.
• Update all customer interactions and opportunities in the CRM.
• Track prospects from lead through to closed business and ongoing account management.
• Ensure timely follow-up on all opportunities.
5. Collaboration
• Work closely with Digital Marketing on lead generation campaigns.
• Coordinate with Service Delivery to ensure smooth customer onboarding and excellent service delivery.
• Work with Finance on quotations, invoicing, and payment follow-up where required.
6. Reporting
• Submit weekly reports on:
o Prospecting activities
o Qualified leads generated
o Sales pipeline
o Revenue achieved
o New customers acquired
o Renewals and upsells
o Customer account status
7. Proposal & Solution Design Support
• Prepare customer proposals, quotations, and solution presentations in line with customer requirements and company offerings.
• Work with Technical Support, Subscription Management, and Web Development teams to develop accurate scopes of work, implementation plans, and pricing.
• Conduct customer discovery sessions to identify business needs and recommend appropriate solutions.
• Present proposed solutions, value propositions, and project approaches to prospects and customers.
• Ensure all proposals are commercially viable, technically feasible, and aligned with company profitability objectives.
• Follow up on submitted proposals, address customer concerns, and coordinate revisions where necessary.
• Maintain proposal templates, pricing information, and supporting documentation to improve response times and proposal quality.
Key Performance Indicators (KPIs)
1. New business revenue achieved
2. Number of new customers acquired
3. Number of qualified prospects generated
4. Number of qualified meetings conducted
5. Sales conversion rate
6. Active pipeline value
7. Customer retention and renewal rate
8. Upsell and cross-sell revenue
9. CRM accuracy and activity compliance
10. Customer satisfaction and relationship management
Required Skills
• Strong business development and prospecting skills
• Excellent communication and presentation skills
• Relationship-building and customer management skills
• Negotiation and closing skills
• Commercial awareness and business acumen
• Ability to use CRM and sales tools effectively
• Good understanding of technology solutions, including cloud services, Microsoft 365, Zoho, web hosting, domains, website development, and cybersecurity
• Self-motivated, target-driven, and results-oriented
• Strong organizational and time management skills