Remote IT Support Specialist – CV-Bridge Ltd

Job Description

CV-BRIDGE LTD is looking for a motivated and customer-focused IT Support Specialist to join our remote UK-based team. This role is ideal for someone with strong troubleshooting, communication and problem-solving skills who enjoys supporting users and resolving technical issues efficiently.

Job Snapshot

📍 Location: London, UK
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎯 Experience: Entry Level
💷 Salary: £35,000–£40,000 per annum

Key Responsibilities

• Provide first-line technical support to users
• Troubleshoot hardware, software and connectivity issues
• Support Windows, Microsoft 365 and common business applications
• Assist with user accounts, passwords and access requests
• Log, track and update incidents through support systems
• Escalate complex technical issues when required
• Provide clear remote guidance and support to users
• Maintain accurate technical records and documentation
• Follow IT support procedures and service standards

Requirements

• Strong interest in IT support and troubleshooting
• Good understanding of Windows and Microsoft 365
• Familiarity with Active Directory or user account administration is beneficial
• Comfortable using ticketing or service desk systems
• Strong communication and customer service skills
• Good problem-solving ability and attention to detail
• Ability to manage priorities and work independently in a remote environment
• Previous IT Support, Help Desk, Service Desk or Technical Support experience is beneficial

What We Offer

• £35,000–£40,000 annual salary
• Remote UK working arrangement
• Permanent, full-time position
• Opportunity to build practical IT support experience
• Exposure to modern technical support workflows and systems
• Opportunity to strengthen troubleshooting, communication and IT operations skills