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Summary of Responsibilities:

Customer Service Representatives work directly with our customers taking inbound calls, making outbound calls, responding to emails, and processing requests. They are responsible for providing and excellent customer experience, while adhering to a higher standard of quality. Customer Service Representatives determine what the customer needs are, and then routes customers to the proper group for a solution. Customer Service Representatives will be required to provide simple solutions within the outlined scope and document all customer interactions.

Principal Responsibilities and Essential Duties:

• Answer inbound calls and make outbound calls, providing excellent customer service for our customers. This includes redirecting customers to the proper channels for support and proper departments.
• Process credit cards for chargeable customer interactions.  
• Resolve basic support issues.  
• Monitor mailboxes and respond in a timely manner.
• Track and document all interactions in the proper tools.    
• Participate in continued education, including department updates, live training sessions, assignments, and quizzes.
• Participate in scheduled meetings. This includes a quarterly meeting after hours with the team.  
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
  
  
  Must be able to perform duties with or without reasonable accommodation.

Qualifications

1. High school diploma required.
2. Excellent communication skills, both written and verbal.
3. Excellent customer service skills.
4. Experience in a customer service environment, preferably in a high-tech setting.
5. Effective time management skills, including the proven ability to manage projects with tight deadlines.
6. Ability to perform several tasks concurrently with ease and professionalism.
7. Ability to work in a fast-paced environment.
8. Knowledge of Xactware products and methodologies preferred.
9. Strong computer/Internet skills and proficiency with MS Office products.
10. Professional appearance, demeanor, and a strong commitment to excellence.

This job description does not list all the duties of the job.  You may be asked by management to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time.

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.