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Category Customer Service

Location Lenexa, Kansas

Job function Operations

Job family Client Services

Shift Day

Employee type Regular Full-Time

Work mode Remote

Client Service Representative I - Bilingual (Spanish) Lenexa, KS

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.  

This is a temporary position, fully remote. 

Training is approximately 4 weeks, Monday - Friday 8:00am - 4:30pm CST. Schedule will be assigned after training, start time will be between 7:00am - 10:30am with a rotating Saturday schedule. 

Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. 

English/Spanish Bilingual Pay: $16.50/hour

• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. 
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. 
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.  
• Report laboratory results to clients and patients using established protocols.  
• Follow through in a timely manner to resolve all issues and concerns. 
• Provide education and guidance to clients about lab processes.  
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. 
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 

QUALIFICATIONS

Required Work Experience:  

One (1) year of customer service and/or related health care experience is required. 

Preferred Work Experience:  

Previous related health care experience preferred. 

Physical and Mental Requirements:  

• Sitting for long periods of time. 
• Repeating motions that may include the wrists, hands , and/or fingers. (Typing) 

Knowledge:  

• Proper telephone etiquette to handle customer inquiries 
• Basic knowledge of operating office equipment 
• Understand the importance of Quality Service and how it is measured  

Skills: 

• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers 
• Proficiency in basic computer skills (Word, Excel, Outlook) 
• Ability to multi-task and work in a fast-paced environment 
• Strong organizational skills 
• Ability to analyze and solve problems. 
• Good listening skills 
• Ability to maintain professional and tactful manner in stressful situations 
• Ability to deal with client information in a confidential manner.
  
  

EDUCATION

High School Diploma or Equivalent(Required).