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eMedicStore is an online specialised marketplace for pharmaceutical and medical products. We harness the power of technology to deliver innovative, convenient and affordable online goods and services to consumers. We understand the importance of supply chain in delivering quality healthcare. We are driven by the goal of making healthcare affordable and available.

We are recruiting to fill the position below:

Job Title: Fullstack Integrated Cloud Customer Support Software Engineer

Location: Lagos

Employment Type: Full Time

Job Summary

• We are seeking a Fullstack Integrated Cloud Customer Support Software Engineer to join our dynamic team at eMedic Technologies Inc.
• This role involves supporting customers by troubleshooting, diagnosing, and resolving issues with our full-stack applications and cloud infrastructure.
• The ideal candidate will have a strong technical background in cloud-based solutions, excellent problem-solving skills, and a customer-centric approach.

Responsibilities and Duties

• Provide technical support to customers, resolving issues related to our full-stack applications and cloud infrastructure.
• Troubleshoot and debug software issues, ensuring timely resolution and minimal disruption to customers.
• Collaborate with front-end and back-end developers to understand and resolve complex issues.
• Maintain and improve the functionality of our cloud applications.
• Assist in the deployment of updates and fixes to the cloud infrastructure.
• Ensure cross-platform compatibility and optimize applications for maximum speed and scalability.
• Monitor system performance and application analytics to identify and address potential issues proactively.
• Document technical issues and solutions, maintaining an updated knowledge base for internal and customer use.
• Participate in code reviews and provide feedback to enhance the quality of our software solutions.
• Ensure compliance with healthcare regulations concerning data and privacy.
• Provide training and guidance to junior support staff and customers as needed.

Qualifications and Skills

• Degree in Computer Science, Engineering, or a related field.
• Proficiency with fundamental front-end languages and frameworks such as HTML, CSS, and JavaScript; experience with React, Material UI is a plus.
• Strong experience with backend and server-side languages such as JavaScript (Node.js), Java, Python, .NET, or PHP.
• Familiarity with database technologies such as PostgreSQL, MySQL, Microsoft SQL Server, MongoDB etc.
• Experience with multiple cloud platforms and multi cloud integrations and deployments (AWS, Azure, Google Cloud, Digital Ocean, Alibaba, Oracle).
• Understanding of security practices and data protection.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and teamwork skills.
• Ability to work independently and manage multiple tasks effectively.