You will be responsible for:
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Organising data and generating deep customer insights to enhance sales force productivity and effectiveness.
- Supporting the sales team's key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring the accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Requirement:
You have at least 1 year of experience within a Customer Service or Sales Operations / Sales Support role, ideally within the e-commerce / Marketplaces, IT Services and Other Services industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong team player who can manage multiple stakeholders
You are a self-starter and demonstrate a high level of resilience
You pay strong attention to detail and deliver work that is of a high standard
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