CoinClan is a licensed & regulated cryptocurrency exchange company. We are currently operating in Australia, the EU, the UK, and Canada. We trade on major crypto P2P platforms such as Binance P2P, and we are the largest crypto P2P merchant/liquidity provider in all of the countries and on all of the P2P platforms where we advertise and trade.
We have longer-term plans to build our own platform. We are also now looking to expand our business to several other countries, such as Thailand, Hong Kong, Taiwan, Indonesia, Brazil, Mexico, the US, Turkey & more. Our vision is to make crypto access seamless, for anyone, anywhere in the world.
Responsibilities:
Answering live incoming messages from customers and answering customer’s questions in a very professional and fast-paced manner.
Managing trade requests from clients on a trading platform, including checking the order information and sending the customers different messages based on the scenario.
Carrying out document checks and sending them to verification teams.
Answering customer information requests or other information requests from our banks.
Checking our ads to ensure they are active and within certain limits/conditions, optimizing our ad prices as needed.
Helping with releasing or refunding trades/payments to/from customers.
Escalating any complex or suspicious queries to senior team members.
Requirements:
Has crypto experience
Proficiency in English language
Ability to understand different customer situations and understand what the customer wants, and what you should do to help them get what they want in the fastest way possible.
Ability to work remotely with great performance
Self-motivated with great levels of independence
You will be required to work one of three shifts that span a 24-hour period. Depending on business requirements, you may need to work nights or weekends.
Why work with us?
Be a part of a company building the future of the digital economy enabled by blockchain technology.
Competitive salary paid in any currency or cryptocurrency of your choosing (including our tokens/equity so you can capitalize on the exponential growth of our startup with the possibility to achieve financial freedom).
Fast-paced, challenging, and faced with daily issues - Life never gets boring in a start-up environment.
Work with an international company & team.
Great career development opportunities in a fast-growing company.
Work remotely anywhere in the world with flexible working hours & casual work attire.
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