Title: Customer Service Technical Specialist
Location: remote supporting EST hours
Position Type: 1 year assignment to start
Pay Rate: $25.00 per hour W2
Schedule: 9am-6pm EST; M-F, 40 hours per week
The Customer Service Technical Specialist assists clients in troubleshooting issues that arise, working as a functional support team member.
Acts as the primary response to incoming tickets in a timely manner and obtains as much relevant information to fill gaps in each case.
Analyze and troubleshoot cases to understand the steps to resolve the issue.
Communicate with team members to escalate high priority cases.
Document all relevant steps taken to understand the resolution of issues.
Interacts with customers and understands the client business process.
Relays issues and improvements back to the development team
Qualifications/preferred skills
- Tech/product support background; experience with CPM software is highly preferred (OneStream, Anaplan, Board)
- Working knowledge of Salesforce or other ticketing systems
- Bachelor's degree in Computer Science or equivalent
- Nice to have: Understanding of Finance or Accounting Concepts, Knowledge of SQL syntax
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