Cloud Support Engineer at Ekovolt

Ekovolt is a Startup technology service provider and we offer affordable and reliable internet connectivity and cloud solutions

We are currently looking for a network engineer who will be responsible for the administration, recommending and implementing design changes, configuration and maintenance of BGP, VLANs, Q-in-Q VPNs, RADIUS/AAA, Public Hotspot, IP addressing and management of the following devices and networks related to Ekovolt’s provision of internet, data center, enterprise security and productivity services.
Install and survey using Cambium and Ubiquiti customer premise equipment (CPE) devices for internet service at customer sites.
Identify, troubleshoot, diagnose and clarify network issues, and confirm understanding of requirements or problems.
Perform network maintenance and system upgrades.
Routine maintenance and troubleshooting on the Base Transceiver Station (BTS) network.
Manage BTS devices – Access Points (Cambium and Ubiquiti), Edge switches (Cisco, MikroTik, HP Enterprise, Netonix), cabling, power and space planning.
Resolve customer issues related to network devices and customer LAN/WLAN.
Create and update ticket resolution details utilizing case management solutions.
Able to effectively communicate both verbally and in writing with management to express ideas to make informed decisions.
Troubleshoot customer issues related to internet broadband, modem, router
Interact with other internal departments to resolve customer issues.
Resolve customer issues by changing channels

A minimum of HND / BSc. Degree in Computer Science, Electrical / Electronics Engineering or in any related discipline.
4 - 7 years experience in designing, and implementing WAN/LAN networks.
Knowledge and experience in routing, switching and wireless technologies – on MikroTik RouterOS, Cambium and Ubiquiti, Cisco IOS; Fortinet, Sophos and SonicWall Firewalls. Windows Server, Virtualization systems and Azure Administration a plus. Proficiency in network diagramming – using Microsoft Visio or like tools.
Experience working with IP Networking and Internet services
Radio and Wireless configuration knowledge.

Additional Information

Technical and professional proficiency
Knowledge of RSSI, noise and interference
Knowledge of link loss budget calculations
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.