Jumia is looking for a talented Remote Web Chat Representative to join our team in Abuja, NG. As a Remote Web Chat Representative, you will be responsible for providing excellent customer service through online chat interactions with customers. This role requires a resourceful and confident individual with strong emotional intelligence and cooperation skills.
Responsibilities: 1. Respond to customer inquiries and provide support through online chat. 2. Assist customers with product information, orders, and troubleshooting. 3. Resolve customer complaints and issues in a professional and timely manner. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Escalate complex issues to the appropriate departments for resolution. 6. Meet and exceed customer satisfaction goals and KPIs. 7. Maintain accurate records of customer interactions and transactions.
Requirements: 1. At least 2 years of experience in a customer service or sales role. 2. Excellent written and verbal communication skills. 3. Ability to multitask and work in a fast-paced environment. 4. Strong problem-solving skills and attention to detail. 5. Proficient in using online chat platforms and CRM systems. 6. Resourceful and confident in dealing with challenging situations. 7. Emotionally intelligent and able to empathize with customers. 8. Team player with a cooperative and positive attitude.
Benefits: 1. Free food provided during working hours. 2. Dental insurance coverage. 3. Life insurance benefits for employees. 4. Opportunity to be part of a company that pioneers change and sets industry benchmarks.
Equal Opportunity Statement: Jumia is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified candidates are encouraged to apply.
Deadline to apply: 2024-04-12
If you meet the requirements and are excited about the opportunity to work as a Remote Web Chat Representative at Jumia, we encourage you to submit your application before the deadline. Join our team and be part of an innovative company that is shaping the future of e-commerce.
How to apply:
Apply on GrabJobs or use the "apply now" button below and you will be notified if shortlisted for the job.
Work Schedule
This job has the following work schedule:
- Flexible
Benefits & Perks
This job has the following benefits:
- Remote work flexibility.
Salary: ₦650,000 - 950,000 Monthly
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