MTN is seeking a Chat Support Assistant to join our growing team on a part-time remote basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.
Responsibilities: 1. Respond to customer inquiries and issues via chat support in a timely and professional manner. 2. Provide accurate information and guidance to customers regarding products and services. 3. Troubleshoot and resolve customer complaints and technical issues efficiently. 4. Collaborate with other team members to ensure consistent and high-quality customer service. 5. Maintain records of customer interactions and transactions for tracking and reporting purposes. 6. Stay up-to-date on product knowledge to effectively assist customers with their queries. 7. Assist in identifying trends and patterns in customer inquiries to improve overall customer experience.
Requirements: 1. Adaptable and resilient attitude to handle various customer situations effectively. 2. Strong planning and organizational skills to manage workload efficiently. 3. Demonstrated leadership skills to take charge of customer interactions and provide guidance. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and as part of a team in a remote environment. 6. High school diploma or equivalent required. 7. Proficiency in using chat support software and tools.
Benefits: 1. Vision insurance to ensure employees' eye health is taken care of. 2. Remote work flexibility to allow for a better work-life balance. 3. Paid sick leave to support employees during times of illness.
Working Environment: At MTN, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and welcoming environment for all employees to thrive and grow in their careers.
Deadline to Apply: April 18, 2024
Equal Opportunity Statement: MTN is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
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